-
17 hours ago
Excellent service from Tony Hopkins, explained everything about my new car fully, took time to answer my questions, was very patient while I had a test drive, and having the added bonus of Tony sending me a video of how the car works is going above and beyond.
5 star service as usual from Toomey Nissan Basildon.
Thank you
shani wilkinson
Toomey Nissan Basildon
-
1 day ago
We have been looking around for a new car for a while and ended up in Toomy Nissan Southend on a Sunday afternoon.
After a bit of browsing we were approached by a very welcoming team member (Jessica). The showroom was extremely busy but Jessica and the team were doing an excellent job of managing the footfall in a controlled and professional manner so everyone felt they were being attended to.
The upshot of this visit was we ended up booking a test drive and negotiating a deal with Jessica and her manager John who was also extremely professional and friendly.
This 5 star rating is well deserved for numerous reasons but the main one has to be the teams approach to customer service from the top down. Nothing was too much trouble and it was clear that the customer first approach was their priority and real.
Would I be comfortable recommending this showroom to others, definitely.
Thanks Jessica, John and team and well done.
Les
Toomey Nissan Southend
Response from Toomey Motor Group Limited 20 hours ago Good morning Les and thank you for your excellent detailed five-star review. We are delighted to hear that on Sunday Jessica was able to ensure you received a professional, attentive and comfortable experience despite the showroom being busy. If you need further support or have any questions please reach out to the Toomey Nissan Southend team again. Thank you!
-
1 day ago
Good friendly service
Lorraine Warner
Toomey Nissan Southend
Response from Toomey Motor Group Limited 20 hours ago Good morning Lorraine and thank you for your excellent review! It's great to hear you received a friendly service during your experience with us. If you need additional support please reach out to the team again. Thank you!
-
2 days ago
Tony Hopkins, couldn’t fault him. Been so helpful and great from start to finish. Highly recommend
Becky Munt
Toomey Nissan Basildon
Response from Toomey Motor Group Limited 1 day ago Thank you for your review, Becky! It's great to know that Tony provided a helpful, flawless and attentive service throughout your experience with us. If you need additional support please reach out to the team again. Thank you!
-
2 days ago
Fab service by Lukas and the Nissan team at Toomey’s
Andy Williams
Toomey Nissan Basildon
Response from Toomey Motor Group Limited 1 day ago Thank you for your review, Andy! We are thrilled to hear that you received a fab service from Lukas and the Nissan team during your experience with us. If you need additional support please reach out again. Thank you!
-
2 days ago
Tony Hopkins great service!
Dejan Byrne
Toomey Nissan Basildon
Response from Toomey Motor Group Limited 1 day ago Good morning Dejan! We are delighted that you had a great service with Tony during your experience with us. If you need additional support please reach out to the team again. Thank you!
-
2 days ago
I thought Lukas was really helpful to me making sure every thing was right for me when choosing my car I would recommend anybody going to Lukas for there car as he explains everything slowly so you can understand everything you need know bout your car and he only has your best interest as heart
della wood
Toomey Nissan Basildon
Response from Toomey Motor Group Limited 1 day ago Good morning Della and thank you for your review! We are delighted to hear that Lukas was really helpful in making sure that everything was right for you. It's great to know that he was attentive, informative and ensured you received excellent service throughout. If you need additional support please reach out to the team again. Thank you!
-
2 days ago
Easy and professional transaction
Very friendly atmosphere
Excellent customer services
Amazing car
Thank you Harry for going above and beyond making me feel like a valued customer
Brenda Morfin
Toomey Nissan Southend
Response from Toomey Motor Group Limited 2 days ago Good morning Brenda and thank you for a great review. We are delighted to hear that Harry went above and beyond to ensure you received an easy, professional and friendly experience throughout your car purchasing journey. If you need further support please reach out to the team again. Thank you!
-
3 days ago
My wife and I were looking to upgrade our car so looked at various cars, but were generally disappointed with the sales teams not listening to our requirements and trying to sell us what they wanted rather than what we wanted. Jessica was extremely attentive and took in what we both had to say equally. We expressed a liking for both the Juke and the Qashquai but couldn't decide on the day. Jessica didn't try to pressurise us into anything even having spent quite a lot of time showing us both models and variants of each. She gave us her card and took some details and we left. We looked at several other cars after that but decided on a Qashquai and so came back to Toomeys Nissan. On arrival we were met by Jack who was equally as courteous and attentive as Jessica and impressed me, when after we mentioned that we had previously been dealing with Jessica, immediately went and got her to take over the actual sale. Very selfless and noted.
From that point the selection of the car and sales negotiation was the most positive car buying experience I can remember, with both of us delighted with our new car.
Highly recommended.
Toni Fisher
Toomey Nissan Southend
Response from Toomey Motor Group Limited 2 days ago Good morning Toni and thank you for your excellent detailed five-star review. We are delighted that during your visit to us both you and your wife had an attentive, expressive and personalised experience throughout your car purchasing journey. Jack and Jessica will be additionally delighted to hear that you felt no pressure and received courteous impressive service during your entire experience. If you need additional support please reach out to the team again. Thank you!
-
3 days ago
Good and straightforward service from Makaram . Thanks again
Bolaji Layokun
Toomey Nissan Southend
Response from Toomey Motor Group Limited 2 days ago Good morning Bolaji! We are thrilled to hear that Makaram ensured you had a straightforward service throughout your experience with us. If you need additional support please reach out to the team again. Thank you!
-
3 days ago
It was an amazing experience dealing with Harry. It was very smooth, kept me informed with every step of the way and answered all questions promptly. 5 star all the way!!!
Oreoluwa Samodu
Toomey Nissan Southend
Response from Toomey Motor Group Limited 2 days ago Thank you for your review Oreoluwa. We are delighted to hear that Harry provided a smooth, informative and prompt experience throughout your journey with us. If you need additional support please reach out to the team again. Thank you!
-
3 days ago
I test drove over half a dozen new electric SUVs before I decided on the Nissan ARIYA. The sales executive I dealt with at Toomey’s in Laindon was Lukas, and he was incredibly knowledgeable and helpful and refrained from giving me the usual hard sell you get at car dealerships.
I told him in February when I first started looking that I wouldn’t decide until the beginning of April and he accepted that and didn’t keep on bothering me until the end of March.
I would go back there in future
Amanda Davies
Toomey Nissan Basildon
Response from Toomey Motor Group Limited 2 days ago Good morning Amanda and thank you for your detailed five-star review. We are delighted to hear that Lukas provided an excellent service throughout the purchase of your Nissan ARIYA! It's great to hear that he was knowledgeable, helpful and patient throughout your experience with us. If you need additional support please reach out again. Thank you!
-
3 days ago
Had a really helpful conversation with Mak. Was able to promptly get a new car sorted and will continue to use Nissan.
Kirstie Baird
Toomey Nissan Southend
Response from Toomey Motor Group Limited 2 days ago Good morning Kirstie! We are delighted to hear that Mak was very helpful throughout your experience with us. If you need additional support please reach out to the team again. Thank you!
-
4 days ago
Jessica Ball from Tommey Nissan is simply exceptional! Your care and attention made purchasing my Nissan Leaf a delightful experience. I will definitely return to this dealership thanks to their excellent service. The ease of negotiation was exceptional. I thank you for your kindness towards me and my wife and you also didn't leave me with any doubts about the Nissan Leaf vehicle and explained everything to me and my wife, to everyone who sees this message I encourage you to go talk to her (Jessica Ball) great professional, I hope that Nissan valuesthis professional Thank you, Jéssica!
Raphael Coimbra
Toomey Nissan Southend
Response from Toomey Motor Group Limited 3 days ago Good morning Raphael and thank you for your excellent detailed five-star review. Jess will be delighted to hear that you found her customer service experience attentive, delightful and kind. We look forward to welcoming you back in the future, if you need further support please reach out to us again. Thank you!
-
5 days ago
Great handover of new car today. Makaram explained the process in detail and made the experience from purchase to handover a smooth process. Would definitely recommend buying a car from here.
Lynne Pulham
Toomey Nissan Southend
Response from Toomey Motor Group Limited 3 days ago Good morning Lynne and thank you for your excellent five-star review. We are delighted to hear that Makaram was able to explain the process in detail and made the experience throughout smooth. If you need further support please reach out to the team again. Thank you!
-
5 days ago
Tony Hopkins was a great help at Nissan Basildon. Very professional and knowledgeable. The video of how my new car works is an amazing idea, everyone should get this. Can’t thank enough for such a great service.
Ella-mae Greene
Toomey Nissan Basildon
Response from Toomey Motor Group Limited 3 days ago Good morning and thank you for your review Ella-mae! We are delighted to hear that Tony was a great help and very professional and knowledgeable throughout your experience with us. If you need further support please reach out to the team again. Thank you!
-
5 days ago
Great experience at Toomey Nissan Southend. Mak was amazing to deal with - very knowledgable, efficient and friendly.
Lizzie Weingarten
Toomey Nissan Southend
Response from Toomey Motor Group Limited 3 days ago Good morning Lizzie and thank you for your excellent review. It's great to hear that Mak was amazing throughout your experience with us. He will be delighted to hear that you found his customer service experience knowledgeable, efficient and friendly. If you need further support or have any questions please reach out to the team again. Thank you!
-
5 days ago
Mak was very professional. He knew I wasn't local so made every effort that the whole process finished in a timely manner and that I am back on the road as soon as possible.
The only issue I had was the fact that the approved used car I bought wasn't serviced. As soon as I got home I got a msg on the dash saying service due. Buying from Toomey Group Nissan I expected that an approved used car would be fully serviced before sale. Hence my review of 4 stars instead of 5.
mk p
Toomey Nissan Southend
Response from Toomey Motor Group Limited 3 days ago Good morning Mk and thank you for your review. We are delighted to hear that Mak was very professional throughout your purchasing experience with us. If you need further support or have any questions please reach out to the team again. Thank you!
-
5 days ago
Tony Hopkins brilliant salesman thank you for all your help
Toni Mayes
Toomey Nissan Basildon
Response from Toomey Motor Group Limited 3 days ago Thank you for your review, Toni! We are delighted that Tony was a brilliant salesman and helped you through your experience with us. If you need further support please reach out again. Thank you!
-
6 days ago
Tony Hopkins was an excellent sales man. He walked my Mum step by step on Trading in her car. Would 100% recommend
Clare Hall-Guy
Toomey Nissan Basildon
Response from Toomey Motor Group Limited 3 days ago Thank you for your review, Clare! We are delighted that Tony ensured you an your mum had an excellent experience during your visit to us. If you need further support please reach out to the team again. Thank you!
-
6 days ago
I loved my experience with Addy and Lucas they have helped us out a lot and answered all the questions we had that wasn’t answered they was very kind.
Beren Ozdemir
Toomey Nissan Basildon
Response from Toomey Motor Group Limited 3 days ago Good morning Beren and thank you for your excellent five-star review. We are delighted to hear that Addy and Lucas helped answer all of your questions. If you need further support please reach out to the team again. Thank you!
-
1 week ago
MAK was very helpful in guiding me to a car that is right for me. Friendly, not pushy, service.
I went back to Toomey Nissan as my previous vehicle was very reliable and have great confidence that this car will be too.
Sultanof Selfie
Toomey Nissan Southend
Response from Toomey Motor Group Limited 6 days ago Good morning Sultanof, thank you for an excellent review. Mak will be delighted to hear that he helped guide you through the purchase of your new car. It's great that he was friendly, not pushy. If you need further support please reach out to the team again. Thank you!
-
1 week ago
Mak has proved his capacity of dealing customers to the highest standard.
Syed Shajee Husain
Toomey Nissan Southend
Response from Toomey Motor Group Limited 1 week ago Good morning and thank you for your review Syed! We are delighted that Mak provided a great customer experience with the highest standards. If you need further support or have any questions please reach out again. Thank you!
-
1 week ago
Great service with full guidence. Mak was very helpful through out the process
Syeda Mahera Husain
Toomey Nissan Southend
Response from Toomey Motor Group Limited 1 week ago Thank you for your review! We are delighted to hear that Mak guided you through your experience with us. If you need further support please reach out again. Thank you!
-
1 week ago
A very professional service. We were treated with respect ,all our questions were answered and all our options explained.
Car salesman was Makaram Akram, thank you
Angela Nicholls
Toomey Nissan Southend
Response from Toomey Motor Group Limited 1 week ago Good morning Angela! We are delighted to hear that Makaram ensured you received a professional, respectful and attentive service throughout your experience with us. If you need further support please reach out again. Thank you!
-
1 week ago
Very professional and knowledgeable of the cars . Very friendly service .
Brian Rogers
Toomey Nissan Basildon
Response from Toomey Motor Group Limited 1 week ago Thank you for your review, Brian! We are delighted to hear that our team were very professional and had great knowledge about the vehicles. If you need further support please reach out to the team again. Thank you!
-
1 week ago
So pleased with the service provided. Jessica was very professional and answered all of our questions perfectly. Nothing was to much.
Elle Cockerell
Toomey Nissan Southend
Response from Toomey Motor Group Limited 1 week ago Good morning Elle and thank you for your excellent review. We are delighted to hear that Jessica ensured you received a professional and attentive service throughout your experience at Toomey Nissan Southend. If you need further support or have any questions please reach out again. Thank you!
-
1 week ago
Thank you Jessica, the experience was very pleasant.
Jake Healy-King
Toomey Nissan Southend
Response from Toomey Motor Group Limited 1 week ago Thank you for your review, Jake! We are delighted that our staff were pleasant throughout your experience with us. If you need further support please reach out again. Thank you!
-
1 week ago
I have recently taken delivery of my 2024 Kona hybrid Ultimate and it is a brilliant car. I was assisted by Alan Webster in my purchase/lease, and at every stage, Alan went above and beyond to smooth out any problems. I would highly recommend Toomey Hyundai, and specifically Alan, to any prospective purchaser.
Michael Creek
Toomey Nissan Southend
Response from Toomey Motor Group Limited 1 week ago Good morning Michael and thank you for your review. It's great to hear that our team ensured that you had received a positive service when purchasing and getting your Kona delivered. Alan will be delighted that he was able to be helpful and go above and beyond. If you need further support please reach out to the team again. Thank you!
-
1 week ago
Thanks Mak
James Broad
Toomey Nissan Southend
Response from Toomey Motor Group Limited 1 week ago Good morning James! Thank you for your five-star review. It's great that Mak ensured you had a great service throughout. If you need further support please reach out to the team again. Kind regards, Toomey Motor Group.
Loading...
